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Mayan Retreats

Terms and conditions

Please read these terms before booking. They apply to Mayan Retreats events and include the health and suitability information for suspended hammock sound baths.

Hammock sound bath health and suitability

A suspended hammock sound bath involves getting into, remaining in and getting out of a hammock while sound and vibration are used as part of the experience. Your safety is important to us. Do not attend if you have any of the following:

Maximum user weight: 500 lb (approximately 227 kg / 35 st 10 lb) per hammock.

  • Uncontrolled epilepsy or seizures, particularly if sound or vibration can trigger seizures
  • Severe vertigo, balance problems or frequent fainting
  • A recent head injury, concussion or stroke
  • Recent surgery or an injury that is still healing
  • Severe osteoporosis or significant bone weakness
  • An unstable neck, back or spinal injury
  • A serious or unstable heart condition
  • Uncontrolled very high or very low blood pressure
  • Glaucoma or a detached or at-risk retina if any part of the experience involves the head being lower than the body
  • Any condition that means you cannot safely get into, remain in or get out of the hammock
  • Alcohol or recreational drug intoxication

Please speak to us before booking and seek medical advice if you:

  • Pregnancy
  • A pacemaker, ICD or other implanted medical device
  • A diagnosed neurological condition
  • Significant joint problems, hypermobility or chronic back or neck problems
  • Recent surgery or a significant injury
  • A medical condition that affects your balance, circulation, sensation or mobility
  • Any other medical condition where you are unsure whether a suspended hammock sound bath is suitable

If you are unsure, contact us before booking. We may ask you to obtain approval from your GP or medical specialist before taking part. Participation is always subject to following the guidance of your healthcare professional and the Mayan Retreats team.

Age and hammock use

Recommended for ages 12+. Younger children may be considered if discussed with us before booking.

This is a quiet, immersive 90-minute experience, so all guests must be able to remain settled and respectful throughout.

Each guest will have their own hammock and hammocks cannot be shared, allowing everyone the space to fully relax and enjoy the experience.

If you are unsure whether this experience is suitable for your child, please contact us before booking.

Booking and participation

By booking, you confirm that the information you provide is accurate and that you have read and understood the event information, health and suitability guidance, and cancellation policy.

You agree to follow instructions from the hosts, venue team and landowners. Please tell us about any accessibility needs before the event so we can discuss what is possible.

Mayan Retreats experiences are wellbeing activities, not medical treatment. You take part at your own pace and must stop or ask for help if you feel unwell or unsafe.

Cancellation and refunds

The full cancellation policy is available separately and forms part of these terms.

Read the cancellation policy

Last updated 28 August 2026. Mayan Retreats may update these terms when event details or safety guidance changes.